Terms of Service

Last updated: September 2026

These terms apply to cleaning services provided by Cami Cleaning (ABN 74 990 226 254). By booking with us, you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Bookings and quotes

Online bookings are requests until we confirm them. Prices on our website include GST and cover standard homes of the size listed. End-of-lease cleans, larger or unusual homes, holiday rentals and offices are quoted per property. We'll confirm your price before your clean. If your home differs a lot from what was booked (for example, more rooms or heavy build-up), we'll talk to you before doing extra work.

Payment

Payment is made by card after each clean. Recurring clients are charged after each visit.

Cancellations and rescheduling

You can reschedule or cancel at no charge with at least 24 hours' notice. Cancellations inside 24 hours, or if we can't get into the property at the booked time, may incur a fee of up to 50% of the booked clean.

Access and safety

You don't need to be home. Please give us clear access instructions and let us know about pets, alarms or anything we should know. We may decline or stop work if conditions are unsafe.

Satisfaction and bond-back guarantee

If something we cleaned isn't right, tell us within 48 hours of a regular or deep clean and we'll come back to fix it free of charge. For end-of-lease cleans, if your agent or landlord raises an issue with an area we cleaned, send us the details within 72 hours of the final inspection and we'll return to re-clean those items free of charge. The guarantee covers cleaning only. It doesn't cover damage, wear and tear, pest issues, carpet steam cleaning (unless booked), or areas that weren't part of the booked clean or that were changed after we finished.

Damage and breakages

Our cleaners are fully insured and take great care in your home. If something is damaged, please tell us within 48 hours so we can make it right. We can't be responsible for items that were already damaged, badly installed or not fit for normal cleaning.

Our cleaners

Every Cami cleaner is police-checked, insured and trained to our standard. Please don't hire a Cami cleaner privately while you're a client, or for 6 months afterwards.

Contact

Questions about these terms? Call or text 0451 586 851 or email hello@camicleaning.com.au.